Welcome: Introduction to the Cleaning Referral Agency Model
Step 1: Business Foundation | Business Name, Business Entity & Bank Accounts
Step 2: Branding as a Referral Agency | Logo, Tagline, Website
Part 3: Software Needed to Run Your Business | What Diem Uses
Part 4: Pricing for Profitability | Determine Rate, Calculate Price & Percentage Pay
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Market Research for Pricing Standards in Your Local Area | Hourly vs Flat Rate (15:07)
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How to Handle Various Types of Discounts vs Cleaner Pay (16:16)
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How to Determine Flat Rate Pricing | Industry Cleaning Times X Goal Hourly Rate (13:53)
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Diem's Pricing Parameters Explained | Flat Fee Pricing Chart Included (24:10)
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Questions & Answers (11:53)
Part 5: Sales & Terms of Service | In Home Estimates, Phone Scripts & Online Bookings, PLUS Client Terms of Service
Part 6: Recruiting Quality Cleaners | Post Job, Screen, Interview, Orientation & On-board
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The Recruiting Process | Job Post, Screening Questions, Reference Check Questions, Interview Question & Assessment (32:28)
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Orientations for Cleaners | Orientation Overview, Check for Understanding Survey for Cleaners & Contract Overview (27:42)
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On-boarding: What Belongs Inside a Cleaner File (15:33)
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Re-enforcing Culture of Working Relationship (9:20)
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Questions & Answers (4:19)
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Automating the Onboarding Process & Online Orientation Overview (Bonus Lesson) (28:45)
Resources & Discounts (coming soon)
