Referral Agency vs. Cleaning Company

CCF 2.0 Complete Program | 8 Weeks to Start & Run a Cleaning Referral Agency

Welcome: Introduction to the Cleaning Referral Agency Model

Diem's Story & CCF 2.0 (25:38)
What to Expect in this Course (13:12)
Community & Coaching Support (7:52)
Resources & Discounts (4:40)
Onboarding Checklist (4:16)
Referral Agency vs. Cleaning Company (17:48)
Start Up Cost & Monthly Expense (11:45)

Step 1: Business Foundation | Business Name, Business Entity & Bank Accounts

Step 2: Branding as a Referral Agency | Logo, Tagline, Website

Create a Memorable Logo & Captivating Tagline (14:29)
What to Include in Your Website | Consider Converting Sales, Building Trust & Reducing Phone Time (32:55)
A Website Review | What Works & What Doesn't (40:37)

Part 3: Software Needed to Run Your Business | What Diem Uses

Types of Software Needed to Run a Referral Agency Efficiently | Communication: Email & Phone (22:42)
Scheduling (21:13)
Automation & Connection (13:13)
Bookkeeping & Signing (24:29)
Pitfalls & Action Steps (10:00)

Part 4: Pricing for Profitability | Determine Rate, Calculate Price & Percentage Pay

Market Research for Pricing Standards in Your Local Area | Hourly vs Flat Rate (15:07)
How to Handle Various Types of Discounts vs Cleaner Pay (16:16)
How to Determine Flat Rate Pricing | Industry Cleaning Times X Goal Hourly Rate (13:53)
Diem's Pricing Parameters Explained | Flat Fee Pricing Chart Included (24:10)
Questions & Answers (11:53)

Part 5: Sales & Terms of Service | In Home Estimates, Phone Scripts & Online Bookings, PLUS Client Terms of Service

Part 6: Recruiting Quality Cleaners | Post Job, Screen, Interview, Orientation & On-board

The Recruiting Process | Job Post, Screening Questions, Reference Check Questions, Interview Question & Assessment (32:28)
Orientations for Cleaners | Orientation Overview, Check for Understanding Survey for Cleaners & Contract Overview (27:42)
On-boarding: What Belongs Inside a Cleaner File (15:33)
Re-enforcing Culture of Working Relationship (9:20)
Questions & Answers (4:19)
Automating the Onboarding Process & Online Orientation Overview (Bonus Lesson) (28:45)

Resources & Discounts (coming soon)

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